Introduction
This Privacy Policy describes how dotCanada.com ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our web hosting services and visit our website. We are committed to protecting your privacy and complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect (Personal Information)
We may collect the following types of personal information:
- Account Information: Name, email address, telephone number, billing address, and payment information
- Technical Information: IP address, browser type, operating system, device information
- Usage Data: Information about how you use our website and services
- Communications: Records of correspondence if you contact us
- Domain Registration Information: WHOIS data including registrant contact details
2. Collection Methods
We collect information when you:
- Create an account
- Purchase our services
- Use our hosting services
- Contact our customer support
- Visit our website (through cookies and similar technologies)
- Subscribe to our newsletters
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our hosting services
- To process transactions and manage your account
- To respond to your inquiries and provide customer support
- To communicate about service updates, offers, and promotions
- To improve our website and services
- To prevent fraud and enhance security
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal information based on:
- Performance of a contract when we provide services to you
- Your consent, where specifically requested
- Our legitimate business interests
- Compliance with legal obligations
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.
6. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us deliver our services, including payment processors, data centers, and customer support tools
- Domain Registrars: For domain registration services
- Legal Compliance: When required by law, legal process, or government authorities
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate personal information
- Withdraw consent where processing is based on consent
- Request deletion of your personal information, subject to legal requirements
- Receive information about how your data is processed
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Canada. When we transfer your information, we ensure appropriate safeguards are in place to protect your information and comply with applicable laws.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date. We encourage you to review this Privacy Policy periodically.
13. Governing Law
This Privacy Policy is governed by the laws of Ontario, Canada.
14. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
dotCanada.com
4-180 Northfield Drive West
Waterloo, Ontario, N2L 0C7
Email: privacy@dotcanada.com
Last Modified: March 1, 2025
