Articles

Can I cancel my account in the middle of the contract term?

Yes!  You can cancel your services with dotCanada at anytime however we can not refund any money...
Can I pay monthly?

We require our customers to pay upfront for a minimum of 1 year prior to setting up their...
Can I register my domain with you?

Absolutely! Whether you are looking to park a domain, register a domain with a new hosting...
Can I stream media from my account?

We offer progressive streaming included in all of our plans, meaning that you can upload the...
Can I transfer an expiring or expired domain to dotCanada?

  Does it expire soon? If your domain name expires in 14 days or less, you will not be able to...
Can I use SSL for POP or IMAP?

POP3 SSL does not work the same as the Apache SSL. Apache SSL requires its own IP address.Â...
Can I use WordPress on dotCanada's servers?

Yes. In fact, WordPress is one of the free Blog scripts we have included by request on our...
Can you customize a web hosting plan for my needs?

dotCanada currently offers one hosting platform, and one hosting plan. It is large enough to...
Choosing Your domain name

Once you have figured out a name for your ‘domain’ it can be really confusing trying to...
Do I have to transfer my domain to dotCanada when switching my hosting to you?

If you prefer to keep your domain registered at its existing registrar upon signing up with...
Do you provide SSH or Telnet?

dotCanada does not provide SSH or Telnet acces to our shared hosting servers accounts.
Do you provide or support ASP/ASP.net?

dotCanada does not currently support or offer a Windows based platform and therefore we do not...
Do you provide or support Microsoft SQL databases?

dotCanada does not operate or support Microsoft Windows Operating Systems based servers, thus we...
Do you provide tutorials or assistance in building my website?

dotCanada does not support the building or design of your website. We do however have a number...
Do you support Microsoft Access?

dotCanada does not currently support Access on our Linux based hosting system. Note however, that...
Does dotCanada advertise on my site or show up in the URL?

Absolutely not!  dotCanada respects the rights of our customers and will not interfere with your...
Does dotCanada ever sell customer information to a third party?

Simply put, No. dotCanada will never sell or give your information to a third party. We will,...
E-Commerce: How do I set up my online store?

The best way to answer this question is to first offer you a quick checklist of what you need...
How do I make my hosting transfer seamless?

The move to otCanada should be seamless if you follow this checklist: Do not cancel your old...
How do I transfer my existing domains to dotCanada?

Our registrar partner is Tucows Inc. They are a highly dependable Canadian based registrar that...
How long does it take for my account to be setup and my website to be live on the Internet?

Usually within 12 hours of your order placement you will receive an email subjected "Welcome to...
If I transfer my domain to dotCanada, can this be my free domain?

Yes, dotCanada will honor a single domain transfer in place of the free domain registration we...
If you register my domain, who owns it?

Your hosting package comes with a free domain registration or transfer. The domain is...
The Importance of your Domain

On the World Wide Web your domain name is your own unique identity. No two parties can ever...
What kind of support will you provide for my hosting service?

We will support our servers and our hosting plans, but we do not provide support for 3rd party...
What payment methods do you accept?

dotcanada accepts Visa, MasterCard, American Express, and Paypal payments.
What version of PHP are you running on your servers?

PHP Version 5.2.12 or higher