How do I create a new email account in cPanel?

Creating a New Email Account in cPanel

Setting up email accounts for your domain is a key part of managing your dotCanada.com hosting. This guide walks you through the process of creating new email accounts in cPanel and explains the available options and settings.

Before You Begin

Make sure you have:

• An active hosting account with dotCanada.com
• Your domain's DNS properly configured to point to dotCanada.com's mail servers
• Your cPanel login credentials

Step-by-Step: Creating a New Email Account

1. Log in to your cPanel account at https://{hostname}.mysecureservers.com:2087
2. In the search box at the top, type "Email Accounts" or scroll to the EMAIL section
3. Click on Email Accounts
4. Click the Create button
5. In the "New Email Account" form, enter the following information:
   • Email: Enter the username portion of the email address (e.g., "info" for info@yourdomain.com)
   • Domain: Select your domain from the dropdown menu
   • Password: Create a strong password or use the password generator
     • The password strength meter will show how secure your password is
     • Aim for "Very Strong" for maximum security
   • Password (Again): Re-enter the password to confirm
   • Mailbox Quota: Set the storage limit for this email account
     • Basic hosting plan: Maximum 2GB per email account
     • Premium and Business hosting plans: Unlimited storage (or set a custom limit for better resource management)
6. Click Create to set up the email account
7. You'll see a success message confirming the account has been created

Email Account Settings and Features

After creating an email account, you can manage various settings:

1. Return to the Email Accounts page in cPanel
2. Find your new email account in the list
3. You'll see several options:
   • Check Email: Access the webmail interface
   • Manage: Change password, quota, or other settings
   • Connect Devices: View email client configuration settings
   • More: Additional options like setting up forwarders, spam filters, etc.

Accessing Your New Email Account

You can access your email in several ways:

1. Using Webmail

1. Go to Email Accounts in cPanel
2. Click on Check Email next to your account
3. Or visit https://yourdomain.com/webmail and enter your full email address and password
4. dotCanada.com offers three webmail clients:
   • Roundcube: Modern interface with drag-and-drop functionality
   • Horde: Feature-rich client with calendar and task management
   • SquirrelMail: Basic, lightweight interface

2. Using an Email Client (Desktop/Mobile)

1. Go to Email Accounts in cPanel
2. Click on Connect Devices next to your account
3. You'll see the settings for configuring your email client:
   • Secure SSL/TLS Settings (Recommended): Mail server, ports, username, and security settings
   • Non-SSL Settings (Not Recommended): Less secure configuration options
4. Use these settings to configure email clients like:
   • Microsoft Outlook
   • Apple Mail
   • Thunderbird
   • Mobile email apps

Email Account Limits

* While storage is technically unlimited, reasonable usage policies apply.

Security Best Practices

• Strong Passwords: Use complex passwords with a mix of letters, numbers, and special characters
• Separate Passwords: Don't reuse passwords from other services
• SSL/TLS: Always configure email clients to use secure SSL/TLS connections
• Regular Monitoring: Check email usage regularly to detect any unauthorized access
• Two-Factor Authentication: Enable 2FA for webmail access if available

If you encounter any issues creating or accessing your email accounts, please contact our support team for assistance.